Like New Auto Sales

A good business built on honesty and integrity. Fair prices without any sales pressure or gimmicks. Sam clearly takes pride in his work and takes care of his customers. I don’t often write reviews but my experience with Sam and Like New Auto Sales warrants it. I would strongly recommend Like New Auto Sales to anyone looking to buy a used car. Working with Sam has been fantastic both around my initial purchase and an unexpected follow-up. I’ve purchased several used cars in the past – typically just off of a lease – and working with Sam has easily been the best experience I’ve had. Read on if you want the full story! My initial purchase: Had a vehicle in mind that was listed online, but had sold the night before. Described to Sam what I was looking for and he gave me some other options that he had on the lot. Answered any questions that I had and largely let me look around. One vehicle was a recent acquisition for him and he noted some repairs that would be made before being sold. Sam never once pushed me or pressured me to buy anything – a very different experience than I’ve ever had. He provided lots of good information and some recommendations based on what I was looking for. Ultimately I found a truck that I liked, test drove it and moved on to purchasing it. Sam looked at financing options for me but was very candid that I would likely be able to get a better interest rate through my own bank – again reinforcing that he wants to do what is best for his customers. I ended up securing financing through another source and we set a sales date a few days later – a note to all: put a deposit down if you want the vehicle! When I came back to pickup the truck Sam had run through a final check with his mechanic and replaced a few items that they felt needed to be done – not something I had requested – we’re noticing a trend here about taking care of the customer. Given the age of the vehicle it was purchased “As-Is” which wasn’t a concern given the condition of the truck. Unexpected Follow-up: Drove it home and 2 days later it won’t start! Got it towed to a repair shop down the street (I’m about 15 miles from Like New so it wasn’t the immediate thought). Local repair shop tells me it’s the starter but because of the vehicle and where the starter is its going to be nearly $500 in parts and $1,000 in labor. I’m not even remotely savvy about cars and trucks but this seems insane to me. I call Sam and explain what happened, what the repair shop told me and ask for his recommendation. He is clearly aghast at the estimate they’ve given me and says if I can get the truck up to his shop he will take care of it. I was able to get it towed through my car insurance’s roadside assistance program but if not I feel like Sam would have personally come down and tapped the starter with a hammer to get it going if nothing else was an option. He replaced the starter quickly and at his expense.

Love our new vehicle!! Sam went above and beyond what any dealer would do for anyone! He made it possible for us to get the car we were very interested in! I highly recommend Like New Auto to anyone looking for a reliable, used vehicle. The owner and staff were very pleasant and made us feel like they cared about us. He didn’t let the car leave the lot until we were satisfied with everything about the car. Thank you Sam. Again, I love my new vehicle!!!